influencer marketing

Own your influencer network - get your fans to do your talking

To recap, influencers aren't just celebrities, they're anyone who has an actively engaged social media community and move those people to take action. Vogue is one company that seems to have identified this early on and has created their own Influencer Network. Their network is made up of super fans aka, hard core "fashion and beauty enthusiasts hand-selected by Vogue". Vogue is incredibly smart for doing this. They have essentially created an exclusive network and making it enviable to be aligned with Vogue and talk about the brand with friends. Put simply, Vogue is making it attractive for fans to do their marketing for them. In return, fans are the 'first to know' about new products, industry events and the like. But what is smarter than this is that Vogue gives each fan an influencer score, a measure of how many people see your posts about Vogue. The influencer score is akin to Klout or Kred in some respects , and adds a level of gamification that entices fans to compete to be the ultimate fan. For Vogue, this results in a greater amount of posts generated, seen by a greater number of potential customers. Moreover, as these customers are influencers by those they trust (the influencers), those posts are likely to have a higher conversion rate to sale and lead to increased sales. Brilliant.

However, this isn't the first time a company has created such a campaign; movies have been doing it for years. Harry Potter and The Hunger Games are two prominent examples of movies that have used their own fans as influencers/super fans to promote up and coming films. Late last year in November 2014, Frontline presented a documentary called "Generation Like"  which followed teens use social in all aspects of their lives, shining a light on  the proliferation of social media take-up among teens and the ubiquity of smart phones. More specifically, Generation Like showed how the Hunger Games was working with young teens and avid fans, such as Ceili Lynch, to launch the Hunger Games sequels. While the documentary portrays the movie production companies as a predator who uses innocent teens for advertising, it demonstrates fans willingness to be involved in a campaign if there is incentive. In the case of The Hunger Games, incentives came in the form of being noted as a top fan among thousands of other teens competition for the title, giving  them notoriety amongst their peers, exposure and access to exclusives that they would never had had otherwise.

Why do I love this strategy?

  1. Vogue only has to focus on a core group of fans to promote their products, or brand. The influencers come to the band, in this case Vogue, and those influencers also bring their targeted audience.
  2. Influencers have already created active followings that are actively engaged with that particular influencer's content. Following parrot's principle, this saves a huge amount of time and money creating blanket campaigns, instead it allows the company to target those already aligned with the company's strategy. As influencers have credibility with their audience, followers are more likely to take recommendations from what influencers say.
  3. Vogue can take the creme of the crop, making the network exclusive. This ensures each fan is accountable for the quality of his or her posts.
  4. They are creating their own media network, a new form of leveraged distribution. Other brands are paying big bucks (up to $100K+) for the same result. Furthermore, creating an owned network means that Vogue can call upon it each time it needs to, unlike other forms of paid advertising.
  5. Competition - Vogue have implemented an influencer score and you can increase your score by sharing your posts on social media. Again, they have associated reward with actions Vogue wants fans to take.

Network agnostic, influencer specific

Brands and marketers need to shift their focus from being social network specific to creating campaigns that target their audience no matter what platform they are on. The idea of doing something because everyone else is doing it means that you're following the pack and not clearly on your own path to success. It's unlikely you're following your own strategy and trying to compensate by copying the actions of your competitions. Mark Tawin would call this 'red ocean strategy'  . It's important to carve your own stream and create your own sand castle (with solid foundation). Instead of focusing on a particular network, look where your audience is and that may not necessarily be where you think they are. The internet is innately social. I think a more accurate definition of social media is anywhere where there is two way dialogue between people. By this I mean that even blogs and forums come into the mix. It's about finding where your people are and and also where they are going. Every customer group is involved in trends, at a micro and macro level - discover these. Go out there are and finding YOUR customers and then engaging with them in a meaningful and memorable way. I highlight 'your' because just because a customer group i.e. within a Facebook group talk about an industry's products, does not mean that they fit your ideal customer criteria. Keep this in mind.

However, we're at a point in time when there are so many social networks. Yes, there may be the 'big 4' (Facebook, Twitter, YouTube, and Instagram) however there are many different platforms out there and more launching all the time. The social landscape has become scattered and for brands to create a following in each channel becomes time and financially costly. Brands are now having to generate and pay to promote fresh content (and fans expect it, putting the pressure on them to be creative). The pressure is coming from 1) social networks, for instance Facebook who has changed their algorithm to preference new content and 2) fans who now have a plethora of stories from friends, news sites and social media stars who are raising the bar. Speaking of costs, I'm not purely talking about the cost to advertise on these networks necessarily, I mean to include the cost to 'play' including resources (time, effort and other intangibles) devoted to the effort. There is always opportunity cost. Adding to this, each social networks has its day when it is super 'cool', gains enormous traction only to then petter out later on when fans aren't as engaged or even jump ship. For example, while Vine is still popular, we're seeing that vine stars such as Logan Paul and Jarred Jared moving onto other social networks namely Snapchat and taking their following claiming that "It’s clear that Vine is sort of plateauing". This brings up the issue of growing a social media community located on a platform that you don't own instead of building communities around own assets such as websites, apps etc. but let's leave this for now. A takeaway is to find the social network that fits your brand and your customers, taking into account where your customers are heading.

Fortunately for brands, they can also reach their audience through influencers who are bridging the gap between the brands who want to reach millennials. Influencers are those people with a large social media following and typically have between 5,000 to millions of fans (real fans, not fake! make sure you've done your research). While influencer marketing has been around a while now, brands seem to be a little hesitant to give over control to these social celebrities. I think influencers are part of the solution for brands, allowing them to deliver branded content to consumers through people those consumers trust. Especially if that content is delivered by influencers who actually like the company (hint, hint). You can definitely tell when it seems inauthentic so do your research to make sure there is brand/customer/influencer alignment. If there is no alignment it would be like Jillian Michaels promoting butter. Go to it!